Having met Steve when he was renting out my cottage in his previous job, I can tell you that honesty and integrity are second-nature to him. What I find particularly refreshing about Steve is that he genuinely listens and empathises with you, gives you sound knowledgeable advice, and then does what he says he will and in the timescale promised. When you see his fees you will also see that greed is not the key driver of his business and from experience, this is something which sadly cannot be said for most of his competitors.
Steve is an extremely professional, efficient and friendly person to deal with, with a sound knowledge of his subject. Steve’s relationship with our tenants is of a very high standard and we always know that everything will get dealt with the fullest of effort. We cannot recommend Steve highly enough.
I would like to take the opportunity to thank you for your diligence both in following-up with my tenants and with keeping me fully updated of the present situation, as well as for the patience and good humour you have shown. Your thorough knowledge of the complex legal side of lettings has meant sound advice in difficult circumstances, and living abroad, this has been a great help.
I have no hesitation in recommending Steve Cass of Cass Properties to any Landlord. His communication is regular and of high quality and the detailed paperwork was dealt with most efficiently. When you add the fact that he charges noticeably less than other agents, the overall value for money is superb.
As a first-time landlord, living at a distance from the property, I consider myself very fortunate to have found Steve to act for me. He combines a professional approach with an easy and sensitive manner and has always been on hand to answer my queries both efficiently and realistically. He has also acted as an unofficial ‘clerk of works’ for the various refurbishment works needed and has proved invaluable in coordinating this through locally available tradesmen. If the on-going service matches the performance so far then he’ll be very hard to beat.